Which of the Following Is Not a Barrier to Excellent

question 10

Multiple Choice

Which of the following is not a barrier to excellent customer service?

• A)laziness.
• B)poor time management.
• C)insufficient authority.
• D)ability to handle stress.

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Definitions:

DSM Diagnosis

The use of the Diagnostic and Statistical Manual of Mental Disorders as a standard guideline for diagnosing psychiatric illnesses.

Cognitive-behavioral Counseling

A short-term, goal-oriented psychotherapy treatment that takes a hands-on, practical approach to problem-solving, focusing on the modification of dysfunctional emotions, behaviors, and thoughts.

Distorted Cognitions

Refers to inaccurate or misleading thoughts, beliefs, or interpretations that can lead to emotional distress and maladaptive behaviors.

Beck

Refers to Aaron T. Beck, an influential psychiatrist known for developing cognitive therapy (now known as cognitive-behavioral therapy, CBT).