Examlex
A positive way to view problems is to think of them as opportunities.How can this approach reduce the temptation to respond defensively to customer's problems or frustrations?
Flavour of the Month
Something that is very popular or fashionable for a short period of time but quickly loses its appeal or relevance; often a trend or fad.
Level of Transfer
The degree to which learning in one context enhances performance in another context; it can range from very specific to highly general.
Learner Control
Learner control refers to educational approaches and systems where learners have the autonomy to make decisions about their learning process, such as the pace or sequence of content.
Personalization
The tailoring of services or products to meet the individual preferences or needs of customers or clients.
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