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What Role Do Customers' Expectations Play in the Establishment of Customer

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Essay

What role do customers' expectations play in the establishment of customer service strategy?


Definitions:

Thermal Protection Tiles

Materials used on spacecraft exteriors to protect against high temperatures during re-entry into Earth's atmosphere.

Degrees Of Freedom

The number of independent values or quantities which can be assigned to a statistical distribution or a system without violating any constraint.

Catalysts

Substances that increase the rate of a chemical reaction without themselves being consumed in the process.

Reaction Times

The amount of time taken to respond to a stimulus or task.

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