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How can a lack of empowerment affect a customer service provider's ability to provide the service that customers expect?
Reaction Reagents
Substances or compounds added to a system to cause a chemical reaction or are consumed in the reaction.
Nucleophilic Aromatic Substitution
A reaction where an electron-rich nucleophile displaces a leaving group in an aromatic ring, typically under conditions where the aromatic ring is activated towards nucleophilic attack.
2,4-Dinitrochlorobenzene
A chemical compound characterized by a benzene ring with two nitro groups (NO2) and one chlorine atom attached to it at the 2, 4, and 6 positions, respectively.
NaOH
Sodium hydroxide, a strong base used in both industry and laboratories.
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