Customer Retention Is

question 5

Multiple Choice

Customer retention is:

• A)the only method of measuring customer satisfaction.
• B)an organization's continuous attempts to satisfy and keep current customers actively involved in conducting business.
• C)another word for leadership.
• D)unnecessary in today's business environment.

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Definitions:

Mailbox Rule

A legal principle stating that an offer is considered accepted once the acceptance is dispatched (e.g., mailed), not when it is received by the offeror.

Authorized Mode

The officially approved method or manner of conducting actions, operations, or procedures, often specified in legal, regulatory, or organizational guidelines.

Ambiguous Offer

refers to a proposal in contract law that lacks clarity and can be interpreted in more than one way, potentially leading to misunderstandings or disputes.

Reasonable Manner

Acting with fairness, caution, and prudence; often used in legal contexts to describe how a person should conduct themselves under certain circumstances.