Which of the Following Is Not One of the Emerging

question 3

Multiple Choice

Which of the following is not one of the emerging technologies being used to better serve customers today?

• A)Internet
• B)1-800 numbers
• C)Face-to-face encounters
• D)Call centers

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Definitions:

Dentin

The hard, dense, bony tissue forming the bulk of a tooth beneath the enamel.

Nerves

Bundles of fibers that transmit sensory and motor information throughout the body.

Parietal Cells

Cells located in the lining of the stomach that secrete hydrochloric acid and intrinsic factor, essential for digestion and vitamin B12 absorption, respectively.

Intrinsic Factor

Intrinsic factor is a protein produced by the stomach lining that is essential for the absorption of vitamin B12, necessary for the production of red blood cells.