Which of the Following Is Not One of the Emerging

question 3

Multiple Choice

Which of the following is not one of the emerging technologies being used to better serve customers today?

• A)Internet
• B)1-800 numbers
• C)Face-to-face encounters
• D)Call centers

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Definitions:

Mental Processes

Operations of the mind, including thought, perception, memory, and decision-making.

Depressant

A drug that reduces the functioning of the nervous system, often prescribed to reduce anxiety and induce sleep.

Tranquilizers

are medications used to reduce anxiety, tension, and agitation by depressing the central nervous system.

Prozac

A brand name for fluoxetine, a medication commonly prescribed to treat depression, obsessive-compulsive disorder, and anxiety.