Customer Service Is

question 10

Multiple Choice

Customer service is:

• A)specifically price oriented.
• B)our personal vision of the results that will come from our experience.
• C)anything we do for the customer that enhances the customer experience.
• D)entirely knowledge based.

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Definitions:

Resource Consumption

The usage of resources by a company or process, including materials, energy, and labor, critical for understanding cost behaviors and environmental impact.

Activity-Based Costing

A costing methodology that assigns costs to products or services based on the activities and resources required to produce or deliver them.

Activity Cost Pools

A technique in managerial accounting where costs are aggregated based upon the activities that generate those costs, to assign costs more accurately.

Machine-Hours

A measure of production activity that quantifies the amount of time machinery is used to manufacture products during a specific period.