Customer Service Is Anything That We Do for the Customer

question 6

True/False

Customer service is anything that we do for the customer that enhances their budget constraints.

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Definitions:

Unproductive

Not producing or able to produce large amounts of goods, services, or results.

Discrepancy

The difference or inconsistency between two or more elements, such as expectations and reality.

Nonverbal Communication

The transmission of messages or signals through a non-linguistic means, such as body language, facial expressions, gestures, and posture.

Cathartic Release

A psychological concept where expressing or letting out emotions is believed to provide relief from emotional distress.