All of the Following Statements About the Use of Quality

question 32

Multiple Choice

All of the following statements about the use of quality circles are true except

• A)employees meet regularly to identify problems.
• B)employees are empowered to control their work.
• C)the use of a question/answer period is important.
• D)employees can propose solutions to problems.
• E)All of these are true of quality circles.

Understand the distinction between cost centers, profit centers, and investment centers in an organizational context.

Calculate and interpret service department charge rates and allocations across divisions.

Evaluate the performance of a manager in a profit center using return on investment (ROI) and residual income.

Differentiate between internal centralized service departments and their roles within an organization.

---

Definitions:

Given Context

The specific circumstances, background, or conditions in which a situation occurs or a statement is made, influencing its interpretation or outcome.

Ambiguous

Open to more than one interpretation; not having one obvious meaning or clear definition.

More Than One Meaning

Refers to terms, words, or phrases that have multiple interpretations or significances.

Positional Negotiation

A negotiation strategy where one party takes a fixed position, arguing for it and making concessions only as necessary to close the deal.