A Manager's First Step in Resolving Conflict Is to

question 31

Multiple Choice

A manager's first step in resolving conflict is to

• A)separate the parties until they cool down.
• B)identify each party's conflict resolution style.
• C)accommodate each party's demands as well as possible.
• D)attempt to determine the source of the conflict.
• E)establish a superordinate goal.

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Definitions:

Illegal Agreement

An agreement that is against the law, and therefore unenforceable by the parties involved.

Exculpatory Clause

A contract provision that relieves one party from liability for harm caused during the execution of the contract.

Tort Liability

Legal responsibility arising from a civil wrong that causes harm or loss to an individual or property, not based on contracts.

Illegal Agreements

Contracts or arrangements that are prohibited by law and thus are not enforceable by the judicial system.