The Innovation and Learning Perspective in the Balanced Scorecard Model

question 9

Multiple Choice

The innovation and learning perspective in the balanced scorecard model includes measures such as:

• A) return on investment, economic value added, and shareholder value.
• B) number of cooperative customer-company design initiatives and percent of sale from new services.
• C) training hours per employee, hiring process effectiveness, and revenue per employee.
• D) service-quality levels, design and demand flexibility, and asset utilization.

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Definitions:

Physical Disparity

Refers to the noticeable difference or inequality in size, strength, or ability between entities or individuals.

Evolutionary History

The chronological sequence of biological events and processes that has led to the development and diversification of life on Earth over millions of years.

Phylogeny

The evolutionary history and lineage of species or a group of species.

Genetic Variation

The diversity in gene frequencies within a population, which contributes to the population's ability to adapt and evolve.