The Innovation and Learning Perspective in the Balanced Scorecard Model

question 9

Multiple Choice

The innovation and learning perspective in the balanced scorecard model includes measures such as:

• A) return on investment, economic value added, and shareholder value.
• B) number of cooperative customer-company design initiatives and percent of sale from new services.
• C) training hours per employee, hiring process effectiveness, and revenue per employee.
• D) service-quality levels, design and demand flexibility, and asset utilization.

---

Definitions:

Structural Components

The basic elements or parts that make up a system, structure, or organization, and determine its characteristics and behavior.

Biological Imperatives

Fundamental needs and functions inherent to all living organisms, such as reproduction and survival.

Social Demands

Expectations or requirements imposed by society or communities on individuals, influencing behavior and social interactions.

Mainstream of Society

The dominant or prevailing social, cultural, or political practices and norms within a society.