Basic Customer Expectations Are Generally Considered the Minimum Performance Level

question 17

Multiple Choice

Basic customer expectations are generally considered the minimum performance level required to stay in business and are often called__________.

• A) order qualifiers
• B) credence attributes
• C) experience attributes
• D) order winners

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Definitions:

Vicarious Resiliency

The process by which therapists or caregivers experience personal growth and increased resilience through their empathic engagement with clients' trauma and recovery stories.

Affirming Thoughts

Positive statements or beliefs that reinforce one’s value, capabilities, or qualities, often used as a psychological tool for improving self-esteem.

Adaptation

A process of change by which an individual becomes better suited to their environment or circumstances, often through learning or physiological change.

Vicarious Trauma Prevention

Strategies aimed at helping professionals avoid the emotional and psychological impact of exposure to the traumatic experiences of others they help.