Goods and Service Features and Performance Characteristics That Differentiate One

question 28

Multiple Choice

Goods and service features and performance characteristics that differentiate one customer benefit package from another and win the customer's business are called__________.

• A) order qualifiers
• B) credence attributes
• C) experience attributes
• D) order winners

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Definitions:

Biologically Determined

Refers to traits, behaviors, or conditions that are influenced by genetic makeup rather than the environment.

Instinct

An innate, typically fixed pattern of behavior in animals in response to certain stimuli that is primarily genetically coded.

Homeostasis

The self-regulating process by which biological systems tend to maintain stability while adjusting to conditions that are optimal for survival.

Steady State

A condition in which all aspects of a system are in equilibrium or unchanging over time, often used in physics and economics to describe stable systems.