David Runs a Bed and Breakfast in the Outskirts of a Big

question 11

Multiple Choice

David runs a bed and breakfast in the outskirts of a big city. His employees are allowed to spend up to $200 to resolve any customer complaints, with no questions asked. This is an example of:

• A) service guarantee.
• B) assurance.
• C) flexibility.
• D) empowerment.

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Definitions:

Customer Type Field

The Customer Type Field is a designated area within a database or form where information regarding a customer's classification or category is entered or displayed.

Default Value

The initial value assigned to a variable or input field, selected automatically by a computer program or system in the absence of user input.

Access

relates to the permission or ability to enter or utilize a resource, system, or data.

Dialog Box

A small window that appears in a software application to provide information, present options, or require a response from the user.