Which of the Following Elements Is Included in the Service-Delivery

question 3

Multiple Choice

Which of the following elements is included in the service-delivery system design

• A) Prototype testing
• B) Service guarantees and recovery
• C) Company mission
• D) Facility location and layout

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Definitions:

Relatively Permanent

A term often used in the context of learning and memory, indicating changes in behavior or knowledge that are stable over time and not easily forgotten.

Sensory Stimuli

Environmental factors or changes that are detected by sensory organs, triggering responses or reactions in an organism.

Motivation

The inner force that drives individuals to accomplish personal and professional goals.

Law of Effect

A psychological principle stating that behaviors followed by pleasant consequences are likely to be repeated, while those followed by unpleasant consequences are less likely.