Which of the Following Is One of the Principal Elements

question 20

Multiple Choice

Which of the following is one of the principal elements of service-encounter design

• A) Customer benefit package design
• B) Market introduction
• C) Recognition and reward
• D) Quality function deployment

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Definitions:

Unilateral

An action or agreement in which only one party makes a promise or fulfills a requirement, without requiring a reciprocal action.

Express Agreement

A contract or agreement in which the terms are explicitly stated and agreed upon by all parties involved.

Illegal

Activities or actions that are prohibited by law and subject to penalties.

Offer

A proposal by one party to enter into a legally binding agreement with another party.