Management Strategies to Improve Process Designs of Services Focus On

question 8

Multiple Choice

Management strategies to improve process designs of services focus on:

• A) decreasing process costs by adding multiple approval requirements for all transactions.
• B) decreasing process bottlenecks by adding non-value-added activities to a process.
• C) increasing product and service quality by reducing defects and service upsets.
• D) increasing agility by making service processes mechanistic and controlled.

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Definitions:

Photosystem

A complex of proteins and pigments in plants and algae that absorbs light energy and converts it into chemical energy during photosynthesis.

Chlorophyll

A green pigment found in the chloroplasts of plants, algae, and some bacteria, essential for photosynthesis as it absorbs light energy to convert carbon dioxide and water into glucose.

Mitochondrion

An organelle found in large numbers in most cells, in which the biochemical processes of respiration and energy production occur. It has a double membrane, the inner layer being folded inward to form layers (cristae).

Chloroplast

Organelle of photosynthesis in plants and photosynthetic protists. Light-dependent reactions occur at its inner thylakoid membrane; light-independent reactions, in the stroma.