________Is a Tool for Measuring Multiple Outcomes; Financial Performance, Customer

question 4

Multiple Choice

________is a tool for measuring multiple outcomes; financial performance, customer satisfaction, internal process excellence, and employee learning and growth and the connection of those outcomes to the vision and strategy of the organization.

• A) Multiple bottom line
• B) Balance score card
• C) Multiple bottom line score card
• D) Green score card
• E) none of above

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Definitions:

Validity

The extent to which a test, experiment, or measurement accurately reflects what it is intended to measure.

Case Studies

In-depth analyses of individual or group subjects to understand their developmental patterns over time.

Clinicians

Clinicians are healthcare professionals who work directly with patients, diagnosing and treating illness, injury, and other physical or mental impairments.

Experiments

Scientific procedures carried out to make a discovery, test a hypothesis, or demonstrate a known fact.