________Is a Tool for Measuring Multiple Outcomes; Financial Performance, Customer

question 4

Multiple Choice

________is a tool for measuring multiple outcomes; financial performance, customer satisfaction, internal process excellence, and employee learning and growth and the connection of those outcomes to the vision and strategy of the organization.

• A) Multiple bottom line
• B) Balance score card
• C) Multiple bottom line score card
• D) Green score card
• E) none of above

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Definitions:

Goods and Services

Refers to the physical products and intangible benefits that fulfill the needs or wants of consumers.

Surplus

The condition when supply exceeds demand, leading to excess goods or services being available.

White Water Rafting

A recreational outdoor activity which uses an inflatable raft to navigate a river or other body of water with varying degrees of rough water.

Unit Cost

Unit cost is the total expenditure incurred to produce, store, and sell one unit of a product or service, including both fixed and variable costs.