Which of the Following Is a Key Consideration in Using

question 5

Multiple Choice

Which of the following is a key consideration in using technology to create change?

• A) the use of technology to automate existing processes
• B) the use of technology to transform existing processes
• C) the proper timing for the introduction of new technology
• D) all of the above
• E) B and C only

---

Definitions:

Customer Needs

The recognized necessities or desires that consumers look to fulfill through purchasing products or services.

Six Sigma

A set of techniques and tools for process improvement, aiming at reducing defects and variability in manufacturing and business processes.

Dissatisfied Customers

Individuals who are unhappy or frustrated with the goods or services received from a business.

Customer Service

The support and assistance provided by a company to the people who buy or use its products or services.