Which of the Following Statements Is True of Gap 3

question 12

Multiple Choice

Which of the following statements is true of Gap 3 in the GAP model

• A) It can be minimized by making senior managers work in frontline jobs a few days every year so that they keep in contact with customers and frontline employees.
• B) It is where the customer judges quality and makes future purchase decisions.
• C) It can be minimized by advertising.
• D) It recognizes that manufacturing and service delivery systems must execute quality specifications well.

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Definitions:

Sibling Competition

The rivalry among siblings for resources, attention, and recognition from their parents or caregivers.

Mental Maturing

The process of psychological and emotional growth, leading to more mature thought processes and behaviors.

Physiological Arousal

Refers to the physical responses of the body to stimuli, which may include increased heart rate, sweating, or heightened senses, often associated with emotions and stress.

Bystander-Calculus Model

A psychological framework explaining why individuals decide to intervene or not in emergency situations, based on personal cost-benefit analyses.