Which of the Following Statements Is True of Gap 3

question 12

Multiple Choice

Which of the following statements is true of Gap 3 in the GAP model

• A) It can be minimized by making senior managers work in frontline jobs a few days every year so that they keep in contact with customers and frontline employees.
• B) It is where the customer judges quality and makes future purchase decisions.
• C) It can be minimized by advertising.
• D) It recognizes that manufacturing and service delivery systems must execute quality specifications well.

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Definitions:

Universal Social Theory

A theory or perspective in sociology that strives to provide a general framework for understanding the diverse phenomena of society across all cultures and historical periods.

Iron Cage

Max Weber’s pessimistic description of modern life, in which we are caught in bureaucratic structures that control our lives through rigid rules and rationalization.

Rationalization

The process of replacing traditional and emotional thought with reason and practicality.

Rigid Rules

Strict and inflexible guidelines or regulations that dictate behavior, often enforced by institutions or authorities.