Scenario-Based Questions You Have Successfully Managed One of the Plants

question 2

Multiple Choice

Scenario-Based Questions You have successfully managed one of the plants of your company over a period of 5 years. You built a climate of openness and trust in your plant and have a longstanding history of honesty, dialogue, and teamwork. Based on your record of success, you have just been transferred to a much larger but less successful plant. This plant has a history of union-management conflict and the last plant manager had to be hospitalized due to stress.
-The committee has sent out questionnaires to all the employees. The response rate was a dismal 10 percent. Most of the respondents indicated that the questionnaire was a waste of their time and that management should cease their attempt at employee manipulation. The committee is disheartened and wants to quit. You tell the committee:

• A) they are a dismal failure and they are all dismissed from the committee.
• B) they did a nice job trying but the plant and its employees are beyond hope.
• C) it is time for a more direct approach of discipline and control.
• D) to keep trying - questionnaires may not have been the right tool to use.

---

Definitions:

Coping

The mental and behavioral processes that individuals use to manage the internal and external demands of stressful situations.

Express Anger

The act of outwardly displaying feelings of anger or displeasure towards a person, situation, or object.

Distract Himself

The act of diverting one's attention away from distressing thoughts or emotions to focus on other activities or thoughts.

Low-Birth Weight

Refers to a birth weight of a newborn that is significantly lower than an average healthy weight, usually less than 2,500 grams (5.5 pounds) at birth.