The Time Taken for Guests to Check Out at a Hotel

question 2

Multiple Choice

The time taken for guests to check out at a hotel front desk was measured over the course of several weeks. The management believes that the target time for checking out guests should be between 2 and 3 minutes with a target of 2.5 minutes. The data gathered for the actual process had a mean time of 2.75 minutes with a standard deviation of 0.45 minutes. The process capability index will be:

• A) less than or equal to 1.
• B) more than 3 but less than or equal to 5.
• C) more than 4 but less than or equal to 5.
• D) more than 5.

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Definitions:

Speculation

The act of trading in an asset, or conducting a financial transaction, that has a significant risk of losing most or all of the initial outlay, in the expectation of a substantial gain.

Customization

The process of modifying a product or service to meet individual customers’ preferences or specific requirements.

Pull Strategy

A marketing approach that aims to create demand for a product or service and entice customers to actively seek it out, often through promotions and awareness campaigns.

Push-Pull Strategy

A marketing technique that combines both push marketing strategies to create demand among retailers and pull marketing strategies to engage consumers directly.