If an Order Does Not Sound Right, Firefighters Should

question 21

Multiple Choice

If an order does not sound right, firefighters should:

• A) ignore the order.
• B) ask for clarification.
• C) revise it to something they can do.
• D) perform what they do understand.

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Definitions:

Unconditional Positive Regard

An attitude of total acceptance and support, regardless of what a person says or does, primarily important in client-centered therapy.

Carl Rogers

An influential American psychologist and among the founders of the humanistic approach to psychology, known for his client-centered therapy.

Nonjudgmental

Adopting an attitude of acceptance and openness, refraining from passing judgment on or criticizing others' feelings, behaviors, or thoughts.

Active Listening

The process of listening attentively while someone else speaks, paraphrasing and reflecting back what is said, and withholding judgment and advice.