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Osborne and Gaebler observed a new paradigm of government, which they described as:
Fredrick Taylor
Known as the father of scientific management, he introduced efficiency techniques and principles in the management of work and workers.
Job Enrichment
A method of motivating employees by giving them more responsibility and variety in their jobs.
Established Client Relationships
The development of long-term connections and rapport with clients, characterized by trust and mutual understanding.
Overdue Accounts
Accounts that have not been paid by the due date, often resulting in penalties.
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