If a Bank Estimates the Capabilities of Its Training and Development

question 5

Multiple Choice

If a bank estimates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?

• A) Carrying out an external analysis.
• B) Carrying out an internal analysis.
• C) Identifying the organization's current mission, goals, and strategies.
• D) Formulating strategies.

Understand the importance of environmental assessments and their components.

Understand concepts of social constructions and how they influence perception of behaviors across cultures.

Recognize the importance of socioeconomic status (SES) and how it is determined.

Identify how race and ethnicity are perceived and their role as social constructs.

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Definitions:

Miscarriage

The spontaneous expulsion of the fetus from the uterus before 20 weeks of pregnancy. Also referred to as pregnancy loss or spontaneous abortion.

Embryo

The early developmental stage of a multicellular organism following fertilization and prior to fetal development.

Pregnancy

The condition of having a developing embryo or fetus in the uterus, marked by various physical and hormonal changes.

Third Trimester

The final stage of pregnancy, spanning from week 28 to birth, characterized by significant fetal growth and bodily changes in preparation for childbirth.