Is the Picture Clear? (Scenario)

question 27

Multiple Choice

Is the Picture Clear? (Scenario)
Salwa was the regional manager of a large cable television company. She faced many problems and decisions daily, such as how to price each market, who to hire, what kind of technology she should purchase, and how she should handle the increasing customer complaints. She needed some help sorting these issues out.
-Sometimes Salwa follows a ________, a series of interrelated sequential steps for responding to a structured problem.

• A) policy
• B) procedure
• C) suggestion
• D) rule

---

Definitions:

Type B Personality

A personality type characterized by a relaxed, patient, and easy-going nature, identified as part of the theory contrasting with the more intense Type A personality.

Learned Helplessness

A psychological state in which an individual perceives themselves as powerless, often in the wake of a traumatic happening or continuous failures.

Type A Personality

A personality type characterized by high levels of competitiveness, self-imposed stress, and a constant sense of urgency.

External Locus of Control

The belief that outcomes in one’s life are largely influenced by external forces or luck rather than one’s own efforts.