The Human Side (Scenario)

question 109

Multiple Choice

The Human Side (Scenario)
As an engineer, Rami was trained to understand the roles of machinery and hardware in enhancing organizational productivity. However, Rami was promoted to a managerial position where his duties included supervising a department of 34 people and leading them toward completion of a new project. Ever the perfectionist, Rami decided to enhance his understanding of the human side of business management by reading a history text on the organizational behavior approach.
-Rami also learned that the organizational behavior approach was not limited to academic theorists. A strong contribution to this field was made by ________, an actual manager who thought organizations were social systems that required cooperation.

• A) Hugo Munsterberg
• B) Mary Parker Follett
• C) Robert Owen
• D) Chester Barnard

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Definitions:

Phallic Complex

The phallic complex is a concept in psychoanalytic theory referring to a stage of psychosexual development where children's interest and attachment are focused on their genitalia and the differences between sexes.

Better-Than-Average Effect

A cognitive bias where individuals overestimate their own qualities and abilities relative to others.

Unrealistically Optimistic

The tendency to hold an overly positive outlook on one's abilities or future outcomes, beyond what is statistically likely or rational.

Self-Serving Bias

Self-serving bias is a cognitive bias that leads individuals to attribute their successes to internal characteristics and failures to external factors.