The New Business (Scenario)

question 2

Multiple Choice

The New Business (Scenario)
Nada has started on her own children's clothing manufacturing company. She is a bit nervous but is confident that the company will succeed. Nada plans to implement a total quality management program in her company. To launch the program, she develops a series of training workshops for her managers.
-In the second workshop, Nada explains the key principles of total quality management. Which of the following is she most likely to mention?

• A) reduced attention to complaint resolution
• B) discipline of employees
• C) focus on work products rather than processes
• D) intense focus on the customer

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Definitions:

Columbus

Christopher Columbus, an Italian explorer who sailed across the Atlantic Ocean in 1492, credited with discovering the New World for Europe.

Publicity

The act of promoting or giving attention to an individual, cause, or product through various media outlets to influence public perception.

Geographic Error

A mistake in the determination, description, or representation of the Earth's surface or its features on a map.

Columbus

An Italian explorer who completed four voyages across the Atlantic Ocean, opening the way for the widespread European exploration and colonization of the Americas.