The New Business (Scenario)

question 16

Multiple Choice

The New Business (Scenario)
Nada has started on her own children's clothing manufacturing company. She is a bit nervous but is confident that the company will succeed. Nada plans to implement a total quality management program in her company. To launch the program, she develops a series of training workshops for her managers.
-The first training workshop explains the background of total quality management. Which of the following quality experts is Nada most likely to include in this workshop?

• A) Henry Ford
• B) Bernie Ebbers
• C) Jeff Bezos
• D) Joseph M. Juran

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Definitions:

Executive Monkey Study

A study conducted by Brady in 1958 which ostensibly showed that monkeys in a position of making decisions exhibited higher stress levels, leading to implications on workplace stress in humans.

Shocks

Sudden and disturbing events or experiences that cause emotional or physical disturbance.

Ulcers

Medical condition characterized by open sores that develop on the lining of the stomach, small intestine, or esophagus, often resulting from stress or bacterial infections.

Workforce Diversity

The inclusion of individuals from various backgrounds, cultures, genders, ages, and abilities in the workplace, enhancing creativity and problem-solving.