The New Business (Scenario)

question 2

Multiple Choice

The New Business (Scenario)
Nada has started on her own children's clothing manufacturing company. She is a bit nervous but is confident that the company will succeed. Nada plans to implement a total quality management program in her company. To launch the program, she develops a series of training workshops for her managers.
-In the second workshop, Nada explains the key principles of total quality management. Which of the following is she most likely to mention?

• A) reduced attention to complaint resolution
• B) discipline of employees
• C) focus on work products rather than processes
• D) intense focus on the customer

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Definitions:

Gender

The range of characteristics pertaining to, and differentiating between, masculinity and femininity, often based on social and cultural differences rather than biological ones.

Status Cues

Social signals or indicators that convey information about an individual's social position, wealth, or status within a community or society.

Social Position

An individual's rank or status within the hierarchy of a social system, which can influence their access to resources and opportunities.

Role Strain

The stress or tension experienced by an individual when the demands of a single role (such as parent or employee) they are fulfilling become conflicting or overwhelming.