A Lesson in Operations Management (Scenario)

question 76

Multiple Choice

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in accounting, but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the training. She felt her background with numbers should prove valuable in operations management, but she admitted that she knew little about the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Ramzy told Jassem that the value chain management approach radically changes organizational processes. Jassem asked Ramzy if he could elaborate on this point a bit more. Ramzy said, "When managers decide to manage operations using value chain management, old processes are no longer appropriate. Managers must critically evaluate all organizational processes to determine ________."

• A) where value is being added
• B) where there are gaps in the value chain
• C) the needed critical skills
• D) the organization's core competencies

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Definitions:

Central Dogma

Term used to describe the process by which information flows from DNA to RNA to protein in a cell.

Genetics

The branch of biology that studies genes, genetic variation, and heredity in organisms.

Protein Synthesis

The biological process through which cells build proteins based on the genetic instructions encoded in DNA.

Liposomes

Small artificial vesicles made of lipid bilayers, used in drug delivery systems and various biotechnological applications.