The Service Profit Chain Is the Service Sequence from Employees

question 16

Multiple Choice

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

• A) employee retention
• B) how the firm performs in the short run
• C) how employees service customers
• D) how committed the firm is to its customers

Recognize the impact of ethical decisions on environmental conservation and consumer safety.

Identify the underlying moral philosophies of capitalism and societal responsibility.

Learn about the recall processes and the ethical reasons behind them.

Comprehend the principles of societal, stakeholder, and profit responsibilities in corporate ethics.

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Definitions:

Consumer-To-Consumer Retail

Consumer-to-consumer retail involves transactions between consumers, typically facilitated by third-party platforms or marketplaces that enable individuals to sell and buy products or services from one another.

Peer-To-Peer Transaction

Direct exchanges of goods, information, or services between individuals without the involvement of a central authority or intermediary.

Online Marketplace

A virtual platform that connects buyers and sellers, facilitating the exchange of goods, services, or information over the internet.

Internet Speed

The rate at which data is transferred from the internet to the user's computer or device, typically measured in megabits per second (Mbps).