Jamal and Joumana (Scenario)

question 77

Multiple Choice

Jamal and Joumana (Scenario)
Jamal and Joumana are both managers at a medium-sized medical supply firm. Jamal emphasizes to his people that the work must be done, regardless of circumstances, and encourages his employees to meet their sales quotas. He is generally liked, but because sales are unstructured, sometimes his employees resent his rather heavy-handed approach. Joumana has tried hard to build a good rapport with her employees and knows each of their families. She encourages her employees to work hard, but to be certain to take time for themselves and their families.
-Fiedler would expect that the best leadership style was a function of ________.

• A) formal authority, production process, and personality of employees
• B) leader-member relations, task structure, and position power
• C) chain of command, relationships, and power
• D) type of organization, personality of leader, and education of employees

---

Definitions:

Cognitive Dissonance

A psychological concept where an individual experiences discomfort or mental conflict from holding contradictory beliefs, thoughts, or values simultaneously.

American Idol

A televised singing competition in the United States, which seeks to discover the best solo recording artist among its contestants.

Intuition

The ability to understand or know something immediately, based on feeling rather than factual reasoning.

Learning

A process that results in a relatively permanent change in knowledge or behavior due to experience.