The Ability of Customer Service Employees to Listen Actively and Communicate

question 90

Multiple Choice

The ability of customer service employees to listen actively and communicate effectively goes a long way ________.

• A) in determining whether the customer will return
• B) in making sure the customer has no hard feelings toward the company
• C) toward making sure the problem doesn't happen again
• D) in whether or not the situation is resolved to the customer's satisfaction

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Definitions:

Mismanagement

Poor or inefficient management practices that result in organizational or project failure.

Certainty

A condition of being sure about something or having absolute conviction in the truth of facts, often considered in decision-making processes.

Sources Of Change

Various factors or entities that initiate or drive alterations within an organization, market, or environment, including technological advancements, market trends, or legislative changes.

Globalization

The process of interaction and integration among people, companies, and governments worldwide, often resulting in global economic policy and cultural exchange.