Wael Is a Little Concerned Over Constant Reports That His

question 115

Multiple Choice

Wael is a little concerned over constant reports that his sales folks are unreasonably demanding of sales administration and customer service personnel. Although Wael knows that one of his salespeople is very difficult to deal with at times, he believes the rest are being painted with the same brush unfairly. With management's approval, Wael administers a survey to sales administration and customer service staff, asking them to respond to items that reflect the actual job behaviors of sales employees from all four regions. The surveys are randomized to eliminate potential biases. He then compares his region's evaluation against that of the others. This is most representative of what performance evaluation method?

• A) Behaviorally anchored rating scales
• B) Multiperson comparison
• C) 360-degree feedback
• D) Critical incident

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Definitions:

Sample Proportions

The fraction of items in a sample that are of a particular type.

Standard Error

A measure of the standard deviation of the sampling distribution of a statistic, often used in the estimation of confidence intervals.

Test Statistic

A numerical quantity calculated from a sample of data, used in statistical testing to make decisions about a population parameter.

P-value

The probability of achieving outcomes as significant as, or more significant than, the ones observed, under the premise that the null hypothesis is valid.