Wael Is a Little Concerned Over Constant Reports That His

question 115

Multiple Choice

Wael is a little concerned over constant reports that his sales folks are unreasonably demanding of sales administration and customer service personnel. Although Wael knows that one of his salespeople is very difficult to deal with at times, he believes the rest are being painted with the same brush unfairly. With management's approval, Wael administers a survey to sales administration and customer service staff, asking them to respond to items that reflect the actual job behaviors of sales employees from all four regions. The surveys are randomized to eliminate potential biases. He then compares his region's evaluation against that of the others. This is most representative of what performance evaluation method?

• A) Behaviorally anchored rating scales
• B) Multiperson comparison
• C) 360-degree feedback
• D) Critical incident

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Definitions:

Pregnant Woman

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Common Law

A legal system based on customs, court decisions, and precedent rather than statutory laws.

Employment Standards Legislation

Laws that define the rights and responsibilities of employees and employers, including minimum wage, hours of work, and safety standards.

Workers' Compensation Act

Legislation designed to provide compensation to employees who are injured or disabled in the course of their employment.