The Customer Meeting (Scenario)

question 104

Multiple Choice

The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address
these concerns.
-What is the commonality among Samer, Bassem, Hani, and Jamil?

• A) They all produce the same product.
• B) They all are managers.
• C) They all have the same job content.
• D) They all have the same vision.

---

Definitions:

Core Values

Fundamental beliefs or principles that guide an organization's internal conduct as well as its relationship with the external world.

Enduring Principles

Fundamental and lasting beliefs or guidelines that dictate behavior and action.

Conduct Over Time

Refers to the patterns or manners of behavior that an individual or organization demonstrates consistently over a period.

Core Values

Fundamental beliefs or guiding principles that dictate behavior and action within an organization.