The Customer Meeting (Scenario)

question 101

Multiple Choice

The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.
-Jamil is considered to be what level of management?

• A) top manager
• B) first- line manager
• C) middle manager
• D) superintendent of assembly

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Definitions:

Main Idea

The central or most important thought or message in a document or discussion.

Organizational Techniques

Methods or strategies used to arrange, manage, or structure work and activities efficiently.

Distribution Channel

A set of intermediaries or pathways through which a product or service passes until it reaches the end consumer.

Visual Aids

Tools such as charts, graphs, images, or videos used to enhance understanding or retention of information.