Costs That Are Incurred When Customers Complain Are

question 42

Multiple Choice

Costs that are incurred when customers complain are:

• A)prevention costs
• B)detection costs
• C)appraisal costs
• D)failure costs

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Definitions:

Canadians

Citizens of Canada or pertaining to the country of Canada.

Work

The effort expended on a particular task or in the pursuit of objectives or economic gain.

RCMP

The Royal Canadian Mounted Police, Canada's national police service, known for its law enforcement, public safety, and national security efforts.

Uber

A ride-sharing company that connects passengers with drivers of vehicles for hire and delivery services via a mobile app.