If You Are in Customer Service and Go Out of Your

question 97

Multiple Choice

If you are in customer service and go out of your way to meet the customer's need,you are appealing to the principle of _____ by increasing the likelihood of making a purchase from you because you were especially helpful.

• A)scarcity
• B)liking
• C)consensus
• D)authority
• E)reciprocity

Learn about the dynamics of energy demand in the short run versus the long run.

Understand the concept of "proved reserves" and how it relates to resource availability.

Appreciate the historical perspective on doomsday predictions regarding resource depletion.

Recognize the effects of market economies on resource conservation and innovation.

---

Definitions:

Federal Government

The national government of a federal state that shares power with constituent units, such as states or provinces, under a constitution.

Medicare Providers

Healthcare professionals or institutions that are approved to provide services to beneficiaries of Medicare, the U.S. federal health insurance program.

Electronic

Pertaining to technology that operates on electricity, involving circuits, devices, and systems.

Personal Health Record (PHR)

An electronic application through which individuals can access, manage, and share their health information in a secure and private environment.