When Answering the Phone, What Should You Do to Help

question 2

Short Answer

When answering the phone, what should you do to help make your voice sound warm and friendly?

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Definitions:

Pooled Interdependence

A form of task interdependence where team members work independently and their outputs are combined to achieve the group's goals.

Group Development

Group development refers to the phases a team undergoes, from forming and storming to norming, performing, and adjourning, as it evolves in collaboration and efficiency.

Team Goals

Objectives set by a group collaborating towards a common achievement, which guide the team's direction and efforts.

Storming

A phase during which, after a period of time, tension may arise between members and different personalities might clash, leading to tension and conflict in the team.