Sendstars Is a Package Delivering Company That Recently Made a Study

question 24

Multiple Choice

Sendstars is a package delivering company that recently made a study on its customer retention and service renewal metrics. They found that most customers defected from using Sendstars' services due to customer dissatisfaction stemming from delivery personnel being rude or ill-mannered. To curb this issue, Sendstars gave special training to its employees in customer service. Which of the following data mining approaches did Sendstars employ when they decided to train their employees in customer care based on the study?

• A) association
• B) cause-and-effect modeling
• C) classification
• D) reduction

Explain the physiological and behavioral mechanisms by which stress can contribute to illness.

Understand the basic principles and types of conditioning.

Recognize the impact of reinforcement schedules on behaviors.

Differentiate between the effects of positive and negative reinforcers.

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Definitions:

Broadbanding

A method of salary structure that consolidates a large number of pay grades into fewer broad bands to provide greater flexibility in employee movement and compensation.

Red Circle Rates

Pay rates that are higher than the typical range for a job or position, often given to retain employees with critical skills or experience.

Piece Rate

A payment method where workers are compensated based on the amount of work completed or products produced, rather than receiving a fixed hourly wage.

Wage Compression

A situation where differences in wages among employees in an organization become minimized, often due to external wage pressures or internal pay equity initiatives.