Suppose Most Members of Your Work Group Want to Hold

question 17

Multiple Choice

Suppose most members of your work group want to hold a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about attending the proposed meeting. When she explains her concerns, you should use

• A) analytical listening.
• B) empathic listening.
• C) comprehensive listening.
• D) appreciative listening.
• E) discriminative listening.

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Definitions:

Extrinsic Motivators

External factors or rewards that influence someone’s behavior or actions.

Performance Criteria

The standards or benchmarks used to assess the quality or success of a task, project, or performance.

Human Capital

The collective skills, knowledge, and expertise that employees contribute to an organization's value.

Productivity

A measure of the efficiency of a person, machine, factory, system, etc., in converting inputs into useful outputs.