All of the Following Communication Strategies Can Help Calm an Unruly

question 6

Multiple Choice

All of the following communication strategies can help calm an unruly customer and promote effective problem solving except

• A) do not take a complaint personally.
• B) accommodate an angry customer's demands.
• C) listen attentively and ask questions.
• D) try to separate the issues from the emotions.
• E) make statements that show you empathize.

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Definitions:

Acting Out

Acting out is the expression of emotional conflict or feelings through actions, often inappropriate or disruptive, as a substitute for verbal expression.

Humanistic

An approach in psychology that emphasizes empathy and stresses the good in human behavior.

Hypotheses

Proposed explanations or predictions for specific phenomena, typically based on limited evidence, to be tested through further investigation.

Tentative Explanations

Preliminary hypotheses or guesses made to explain a phenomenon, subject to further confirmation or refutation.