In His Book, Dealing with Difficult People, Hal Plotkin Recommends

question 38

Multiple Choice

In his book, Dealing with Difficult People, Hal Plotkin recommends a six-step approach to providing feedback to such people and to helping them realize their full potential. Which of the recommendations does Plotkin identify as the first step?

• A) Identify specific successes and failures.
• B) Stop talking and start listening.
• C) Describe the implications of the behavior.
• D) Link past accomplishments to needed change.
• E) Agree and follow up on a course of action.

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Definitions:

Utilitarianism

A theory in normative ethics holding that the best moral action is the one that maximizes utility, usually defined as that which produces the greatest well-being of the greatest number of people.

Categorical Imperative

A central philosophical concept in the deontological moral philosophy of Immanuel Kant, which asserts that an action is morally right if it can be universally applied as a principle.

Universal Law

A principle or rule that is thought to be applicable to all members of a group or category without exception.

Moral Sentiment

The emotional aspect of morality, including feelings of right and wrong, that influences ethical decision-making.