A Retail Chain Would Like to Test If a Difference

question 22

Multiple Choice

A retail chain would like to test if a difference exists between the variability of customer satisfaction scores from two locations. The following data represents satisfaction scores from a random sample of customers from these locations on a scale of 1- 20.
$$\begin{array} { | l | l | l | l | l | l | l | l | } \hline \text { Location 1 } & 12 & 14 & 20 & 18 & 15 & 17 & 16 \\\hline \text { Location 2 } & 18 & 19 & 17 & 18 & 16 & 20 & \\\hline\end{array}$$
Using ?=0.10, the critical value for this hypothesis test would be _____

• A)6.094
• B)5.343
• C)4.950
• D)3.405

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Definitions:

Beliefs

Mental attitudes or positions held by individuals that something is true or exists, even without empirical evidence.

Intentions

Plans or objectives that a person intends to accomplish or bring about.

Cognitive Maturity

The level at which an individual's thinking processes have developed, including the ability to reason, understand complex ideas, and learn from experience.

Anticipates Consequences

The act of foreseeing or predicting the outcomes or results of a particular action or decision.