In a Study Using Naturalistic Observation of Store Clerks, Sutton

question 38

Multiple Choice

In a study using naturalistic observation of store clerks, Sutton and Rafaeli (1988) found .

• A)no relationship between courteous behaviors and sales
• B)a positive relationship between courteous behaviors and sales
• C)a negative relationship between courteous behaviors and sales
• D)none of the above

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Definitions:

Moral Development

Moral development involves the changes in a person's sense of justice and moral reasoning as they grow, influenced by cultural, familial, and educational factors.

Principle-centred

An approach that bases personal and organizational behavior on enduring values and universal principles.

Organization's Best Interests

The activities, decisions, or policies that are considered most beneficial or advantageous for the overall success and sustainability of an organization.

Unethical Behaviour

Actions or decisions that violate moral principles or societal norms.